We hope that you are completely satisfied with your purchase. If for any reason you would like to return your order please refer to our return policy below.
Baby items that are new and unused can be returned within 30 days of receipt of shipment for a full refund and up to 60 days for store credit. Note: Nursing Pumps and all personal care products must be returned unopened with their original packaging intact.
Baby item returns require a return authorization number along with your original receipt or order number. To request a RMA # please use the form below.
You can use the prepaid return label provided with your order. The actual cost of the return label will be deducted from your refund or credit. We can schedule a UPS pickup for an additional fee. If the item was defective or sent in error we will provide a prepaid return label free of charge.
Juvenile Planet will accept your return or exchange of unworn, unwashed and defective merchandise. We will completely refund your order for returns sent within 2 days of receiving your order. Returns shipped after 2 days from when they were received will be issued a store credit. Clothing returned after two weeks will be charged a restocking fee of up to 50%. All clothing sales discounted 30% or more off the original price are final sale.
We conveniently provide a prepaid return label along with your order. A $5 return label fee will be deducted from your refund or credit.
All furniture orders are final sale.
If you use your own return shipping label please ship the item to:
ATT:RETURNS Juvenile Planet
233 Second Street